Refund policy

 

Return Eligibility Returns are accepted only for defective, damaged, or incorrect items — not for change of mind. You may request a return within 7 days of delivery. To be eligible:

• The item must be unused

Non-Returnable Items

• Used or damaged products (unless received defective)
• Hygiene-sensitive products (if applicable)
• Change-of-mind returns

Note on Clearance Items Items marked as final sale/clearance (not regular discounted or promotional pricing) are not eligible for a refund. These items can only be exchanged for a replacement in case of damage or defect, subject to availability. Regular sale or promotional pricing does not affect refund eligibility.

Return Process To initiate a return, go to your Order page and select Request Return. Choose the item(s), the reason for return, and submit your request (with images if damaged/defective). Our team will review your request and guide you through the next steps. Alternatively, you can email us at support@millecart.com.

Refund Policy

• Once your return is received and inspected, we will notify you
• Approved refunds will be processed within 5–7 business days of us receiving and inspecting the item
• Refunds will be issued to the original payment method (or bank transfer for COD orders)
• Final sale/clearance items are excluded from refunds — see note above

Return Shipping

• If the return is due to our error (damaged/wrong product), we will cover the return shipping
• For other reasons, return shipping charges may apply

Exchange Policy We offer replacement/exchange for defective or damaged items, subject to availability. This is the only remedy available for final sale/clearance item purchases.